As part of our ongoing commitment to our clients to ensure first-class service and quality delivery of results, from 2019 we introduced our customer survey.
Every client who purchases a test and completes the submission and results process receives a short customer survey from us.
As part of our global allergy and intolerance recognition and development process, we not only survey clients about the product and service standards they receive from us, but we offer them the chance to provide information on their symptoms, any improvements in health and comments they may have.
Only clients who have completed our full customer journey receive a survey. The individuals have submitted their sample to us and received results.
Surveys are 100% confidential, and we are unable to identify individuals from replies.
The information given is used to enhance our testing service, customer care, and product offering.
The information is used to understand the effect testing has on individuals and any health improvements that are experienced.
We do not share this data with any other party and do not use for individual targeted marketing purposes.
The information on symptoms and wellness is collated to assist in the development of further information, articles and programs to support sufferers of allergies, intolerance, sensitivities or other dietary-related conditions.
The key statistics are collated on a monthly basis automatically, and our website is updated to display the current results of key areas:
Would recommend this service to others
Were impressed with their results
Are happy with the speed of service
Say their symptoms affect their daily life
By discovering more about the reasons for obtaining a test, the issues that lead to that decision and the experience a person had after receiving results gives our team more information to help others in the form of:
Further advice and support
Increased product range
Amended client journeys
Enhanced follow up programs